(This Policy is effective from 18th April 2018.)
If you use our Services to place personal orders without processing the data of third parties, you are to be considered as the User, where data are processed as follows.
What information do we collect from Users?
We collect the following data to confirm your identity, contact you, invoice you, and otherwise provide our Services.
- Name, surname, company name
- Shipping and billing address
- Email address and phone number
- Payment details
- IP address and device data
- Other information that you share with us while using our Services or during checkout
We collect the above-mentioned personal data when the User uses or accesses our Services, places an order, or signs up for an account on our website or mobile app.
Upon starting to use our Services or when you subscribe to our blog or newsletters, we may process your email address to send you informative materials. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on Creative Novels.
In order for Creative Novels to provide you with our Services, we work with third parties with whom we may share personal data to support these Services. Your personal data may be shared with third parties who provide manufacturing and shipping services, content delivery networks, data and cyber security services, billing and payment processing services (such as Paypal and Stripe), fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording services, marketing services, our legal and financial advisers, among others (together – “Third Party Service Providers”). The Third Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes. We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.
If you are a Merchant, by using our Services you are providing us with irrevocable consent to use any Third Party Service Provider at our discretion for the purposes of providing the Service.
Creative Novels remains responsible for the processing of personal data carried out by Third Party Service Providers that Creative Novels has engaged with for respective data processing in accordance with applicable laws.
In certain circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities as well as to protect our, or a third party’s, lawful interests.
If you are located in the European Economic Area, in accordance with European Union data protection regulations, you have certain rights with respect to your personal data.
You have the right to request access to your personal data and to correct, amend, delete, or limit the use of your personal data by logging into your Creative Novels account or by reaching us using the contact information provided below. Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority. If you are the Customer of a Vendor, please contact the Merchant to exercise your data subject’s rights stated above.
We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee absolute security of information. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your Creative Novels account, limit access of your computer and browser by signing off after you have finished your session, and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.
All of Creative Novels' authorized personnel involved in the processing of your and your Customer’s personal data have committed themselves to confidentiality obligations and shall not access or otherwise process your personal data without your authorization if it's not for the purposes of providing you our Services.
In the event that we experience a personal data breach, we will notify you (as a Merchant or a User) in compliance with the obligations set out in applicable laws.